Shipping & Delivery

Last Updated: April 2026 · Applies from: Product Launch (December 2026)

1. Coverage

We deliver across India. Orders are shipped from our Chennai warehouse to all serviceable PIN codes. International shipping is not currently available.

2. Dispatch timelines

Orders placed before 2:00 PM IST on a working day are dispatched the same day. Orders placed after cut-off or on weekends/public holidays are dispatched on the next working day.

3. Delivery timelines (indicative)

Metros (Chennai, Bengaluru, Hyderabad, Mumbai, Delhi NCR, Kolkata, Pune): 2–4 working days from dispatch.
Tier 2 and Tier 3 cities: 4–7 working days from dispatch.
Remote PIN codes: up to 10 working days. Exact delivery depends on logistics partner and PIN code.

4. Shipping charges

Free shipping on orders above ₹499. Below ₹499, a flat shipping fee is calculated at checkout based on order weight and destination.

5. Tracking

Once dispatched, you will receive an email and SMS with a tracking link. If you do not receive tracking within 48 hours of placing the order, please contact care@tenderma-india.com with your order number.

6. Delivery partner

We work with established logistics providers (Delhivery, Blue Dart, Xpressbees, India Post) depending on your PIN code. We do not publicly guarantee a specific provider per order.

7. Failed delivery & undelivered orders

If your order could not be delivered due to an incorrect address, unavailability at the delivery address after three attempts, or refusal to accept the parcel, the order will be returned to our warehouse. Re-shipping charges may apply. We request you to keep your registered mobile number active for delivery coordination.

8. Damaged or tampered packaging

If your parcel arrives visibly damaged or tampered, please refuse to accept the delivery and immediately email care@tenderma-india.com with photographs. We will arrange a replacement at no cost.

9. Cash on Delivery (COD)

COD availability at launch will be limited to select PIN codes and order values. Full details will be published at launch.

10. Contact

care@tenderma-india.com · Mon–Sat, 10:00 AM – 6:00 PM IST.