Cancellation Policy

1. Before dispatch

You can cancel your order free of charge any time before it is dispatched from our warehouse. To cancel, email care@tenderma-india.com with your order number, or use the cancellation option in your order history if available. Once cancelled, the full amount is refunded to the original payment method within 5–7 working days.

2. After dispatch

Once an order is dispatched (you will receive a tracking email), it cannot be cancelled. You may refuse the delivery at your doorstep; the parcel will return to us and be processed as a return under our Returns & Refunds Policy.

3. Cancellation by Tenderma

We reserve the right to cancel an order in the following exceptional circumstances: stock is unavailable despite best efforts; payment validation fails; the ordered product is found to have a quality or labelling issue after order placement; incorrect pricing (honest error); or where fraud or misuse is suspected. In each case, we will notify you promptly and initiate a full refund.

4. No auto-renewals, no hidden subscriptions

Every Tenderma purchase is a single, explicit transaction. We do not run auto-renewal subscriptions or hidden recurring payments. Any future subscription option will require an additional opt-in with clear cancellation controls.

5. Contact

care@tenderma-india.com  ·  Mon–Sat, 10:00 AM – 6:00 PM IST.